Welcome to Tablein

Welcome to our onboarding page! Here, we'll walk you through setting up the system, integrating it with your website and social channels, so you can start accepting online and phone reservations hassle-free.
Log in to the system
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1. The beggining

Restaurant set up

For the initial restaurant setup, we highly recommend using a computer with a keyboard for optimal efficiency. However, for managing reservations later on, you'll find tablets or phones equally convenient.
profile
Important

Restaurant profile

Please access your restaurant profile and fill in the contact information section. This is essential for automated email and SMS notifications, widget notifications, website, integrations.

1

Restaurant profile and contacts

Log in to the system and open the restaurant profile and complete the contact details, including the address, restaurant phone number (optional), and email address. Further information on how this data is used.
Restaurant profile and contacts
2

Select your time zone and language

Selecting the correct time zone is crucial for daily system usage, ensuring accurate automatic arrival status updates, and displaying the current time correctly. Additionally, please select a 24-hour or 12-hour time format at restaurant prfile
Select your time zone and language
3

Create user accounts (optional)

At User accounts, add more users. Other users can access the reservation list, calendar, and floor plan, and they can also add and edit reservations. Alternatively, you can assign a read-only role, allowing users to only view reservations. Find more information about user accounts.
Create user accounts (optional)
Important

Dining areas and tables

Having several dining areas lets you manage their availability separately. You can decide whether to allow online bookings. Guests can choose where they prefer to sit, or you can designate different spaces for private events and see all reservations in one place.
1

Create dining areas and tables

Open Table Management Settings and click 'Add New Dining Area' at the bottom of the page, next to the save button. Add tables to all areas according to their size (number of people), assign booking length, and indicate whether the table can be booked online. Don't forget to save. For further guidance, watch the video tutorial.

Create dining areas and tables
2

Merge tables for group reservations (optional)

Table groups enable you to merge tables to accommodate larger parties. The system will automatically start grouping tables for online reservations when suitable sized tables are unavailable. Here is a video tutorial on how to create table groups and how they work.
Merge tables for group reservations (optional)
3

Floor plan (optional)

To edit or add more tables, please access the table management settings. When creating floor plans, please use a computer. Separate different areas with elements such as walls and text to provide a clear overview of reservations and tables. Learn how to set up. Learn how to set up.  More layouts will be available soon.

Floor plan (optional)
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opening
Important

Opening hours and availability

Opening hours and online availability can vary for different dining areas. Please note: last available reservation times depend on table booking length. For example, if you want the final reservation time to be 9 p.m., set the closing time at 11 p.m. (assuming your booking length is 2 hours).

1

Reservation time slots

At the top of Opening hours page, choose whether you'd like to allow bookings every 15 or 30 minutes. For example, you can opt for slots such as 18:00, 18:15, 18:45, 19:00 or 18:00, 18:30, 19:00, etc.
Reservation time slots
2

Set up regular opening hours

Set up weekly opening hours. If you're closed for dinner or wish to block bookings in specific areas or times, click to mark them in red. Check out the video tutorial for guidance.
Set up regular opening hours
3

Custom periods (Optional)

This feature enables you to adjust your regular hours, open the restaurant during closed times, and close it for holidays, etc. Ensure there are no overlaps. Here's how to block a period or quickly block one day through the calendar.
Custom periods (Optional)
Useful information

Reservation management

Ensure to add current reservations before accepting online bookings to avoid overbookings. Do not using duplicate or fake phone numbers for different guests. If unsure of a guest's phone number, consider disabling the phone number requirement.
1

Calendar view

The most popular tool for quickly reviewing all-day reservations, rearranging tables to accommodate more bookings, and identifying available time slots for new reservations. Learn how to add reservations to the calendar using drag-and-drop functionality or with a simple button click.

Calendar view
2

Reservation list

The list is used for the mobile and desktop versions and serves as a great tool for overseeing reservations. It allows you to filter by dining room or other criteria, search reservations throughout the entire history, and filter and export reservations as needed.
Reservation list
3

Floor plan (optional)

The floor plan enables you to see your restaurant layout and booked tables for a specific time. You can add reservations directly from the plan by selecting tables. Learn more about adding new reservations and checking availability.

Floor plan (optional)
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modal
Useful information

Reservation modal

This is the main tool to view all reservation information, paid amount, add comments, adjust reservation information, and manage guest details in one place. Please never use fake or the same phone number for different guests. For online reservations phone number is always a must, for phone reservations it is optional.
1

Reservation statuses

Reservation statuses indicate the current state or progress of a reservation within a system. Please find all statuses explained here, along with their meanings.
Reservation statuses
2

Reservation details

Details such as guest count, date, and time. Staff can leave comments, select prepayment options, and view the received date. The system logs reservation, date changes, and allows language selection for notifications.
Reservation details
3

Guest details

System saves all guests by phone number and remembers their name, email address, company name, guest notes, tags such as VIP, visit history, and feedback score.
Guest details
Optional

Widget settings

Widget settings allow you to control availability for online booking, select available widget languages, enable dining room selection, set maximum online booking limits, and impose other restrictions as needed.
1

Widget languages

At widget settings select languages that will be optional to choose. This feature is useful for tourists, as they will receive notifications in their selected language. If none of the languages is selected, they will all be listed.
Widget languages
2

Booking policy

It helps to inform guests about your restaurant rules, dress code, pet-friendliness, reservation booking length, group reservations, and other important information. Learn more about booking policies and custom terms and conditions here.
Booking policy
3

Restrictions

Select the number of minutes allowed for online booking or cancellation before the reservation time. You can also choose to limit the number of guests per time slot or day for online reservations. Please note that these restrictions do not apply to phone reservations.

Restrictions
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Important

Widget integration

Easily integrate an online reservation widget into your website and social media platforms. Reservations from all channels will be centralized in one place. Please add all your current reservations to the system to avoid overbookings and conflicts.

1

Facebook and Instagram integration

To enable the Reserve button for Facebook and Instagram, both accounts need to be connected and restaurant MUST have both. Since we've partnered with another system for this integration, please contact us via email at support@tablein.com for credentials and further instructions. 
Facebook and Instagram integration
2

Google integration

To activate the Google Business link, add your phone number and location address in the third-party integration. Your Google Business link will appear in your profile and maps within 1-2 days. The reservation button is coming soon.
Google integration
3

Widget integration to website

The widget is HTML code-based. You can set up your website widgets in seconds using a simple HTML code that you can copy and paste directly into your website. Find more information about integration to WIX, Squarespace, Wordpress

Widget integration to website
Optional

Deposits and No-show fee

Securing reservations to prevent no-shows or last-minute cancellations is crucial for your business. For taking deposits or saving card details, third-party integration is necessary, as all payments go directly to your account. Our tools help to take deposits or save card details for different situations, such as weekend events, the busiest time, festive days, or special events, varying by offers or dining areas.
1

No show / late cancellation fee

Supported only with the Stripe payment method. Learn more about how this feature works for guests, how to create no-show/late cancellation fee, and how to charge a client's card.
No show / late cancellation fee
2

Deposits

Available with Stripe, Paypal, Viva Wallet, and Paysera payment methods. Learn how to create a deposit fee for online reservations, how to request a fee for phone reservations, and more about the settings fields.
Deposits
3

Deposit for group reservations only

The system allows taking deposits only for group reservations or during weekend evenings. For group reservations, navigate to Prepayment and event settings, and specify the Minimum guests. Additionally, for specific days, select the days and times at the bottom of the settings when you want to take deposits or save card details.

Deposit for group reservations only
offers-1
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Optional

SMS and email notications

After your guest makes a reservation, we will send a series of notifications via email and optional SMS messages: confirmation, reminder, feedback, and pending email. All these notifications can be edited to suit your preferences.

1

Email notifications

In email settings, choose whether to send guest feedback emails, receive notifications for online reservation receipt and cancellation, and edit all guest email notifications. Select preferred widget languages for notifications.

Email notifications
2

SMS notifications

SMS notifications are optional and may incur an additional cost depending on country, operator, and number of characters. You can find pricing and all necessary information here. In the SMS settings, select which notifications you want to send to your guests and edit them if necessary.
SMS notifications
3

Email banner

Given the high open rate of reservation-related notifications, you can leverage this opportunity to promote your upcoming events, offers, channels, or other information. An email banner can be added to the email notifications settings, and you can find more information about it here.
Email banner
Extras

Marketing

Securing reservations to prevent no-shows or last minute cancellations is crucial for your business. For taking deposits or saving card details, third-party integration is necessary, as all payments go directly to your account.
1

Offers and events

You can inform guests about offers and events, and require them to select an event only if it is happening on that day. Additionally, several options for degustations or à la carte menus can be added. Learn more about offers.
Offers and events
2

Website

If you do not own a website, we have a simple template for you that can be used on social media channels and includes a widget. To website settings, add an image, description, and other necessary information. Follow the link to learn more.
Website
3

Call-to-action

Never forget to include a call-to-action "book a table" and a link to the reservation widget in all your channels and messages. This will help to increase reservations and save time for your staff by reducing the need to answer phones or reply to messages.

Call-to-action
4

Email banner

Given the high open rate of reservation-related notifications, you can leverage this opportunity to promote your upcoming events, offers, channels, or other information. An email banner can be added to the email notifications settings, and you can find more information about it here.

Email banner
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My account-1
Important

Account settings

Once you have completed all the setup, please change your password, and we highly recommend using 2FA authentication for added security.

1

Update password

Please navigate to your Account settings and change your password. As the main user, only you have access to all the settings. For this reason, we recommend creating additional user accounts for your staff.

Update password
2

2FA authentification

2FA is an extra security step to confirm your identity when logging in. We offer two options: SMS and Email. You can turn this on in your Account settings.
2FA authentification
2

Change main user

To change the main user's login email address, go to Account settings and update the details, including the email address and password. Make sure that the new email address isn't already added as a user.
Change main user
Congratulations!

Onboarding is finished!

Thank you for taking the time to review the main settings. If you have any questions related to settings, you can always find a lot of information using keywords on our help page, write to us via live chat, email support@tablein.com or fill the form!

We are here to help you achieve the best!

Thank you for choosing Tablein system! We appreciate your support and hope you find our system beneficial for your business.

Full list of features

Reservation management: settings and tools for better productivity

Core functions to run your daily tasks efficiently, smoothly and with ease. Increase bookings, reduce management time!
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Analyse performance

Guest CRM and reports

Manage your own guest database! Our system assists you in providing a guest experience by automatically monitoring visits, notes and identifying VIP or loyal diners.
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For learning

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