General Terms of Service

These Tablein Terms of Service (this “Agreement”) apply to your access and use of the Tablein websites, mobile sites, booking widgets, and applications (collectively, the “Tablein Sites”), as well as the content, features, and services made available by Tablein (the “Services”).

Tablein is an online restaurant reservation and booking system owned and operated by UAB Internet Marketing Solutions, a company incorporated in Lithuania. In this Agreement, “Tablein,” “Company,” “we,” or “us” refers to UAB Internet Marketing Solutions as the entity providing the Services to you, and with whom you are entering into this Agreement.

The terms “User,” “you,” or “your” refer to any user of the Services, including restaurant partners (“Restaurants”) and diners or customers making reservations (“Guests”).

This Agreement incorporates Tablein’s standard policies, procedures, and terms and conditions for use of the Services that are referenced by name or by link in this Agreement (collectively, the “Tablein Policies”), including the Privacy Policy.

By accessing or using the Services, or by clicking “accept” or “agree” to this Agreement (where that option is made available), you acknowledge that you have read, understood, and agree to be bound by this Agreement. You further represent and warrant that you are of legal age and not prohibited by law from accessing or using the Services.

Tablein may update or revise this Agreement (including any Tablein Policies) from time to time. We encourage you to review this Agreement periodically. Continued use of the Services after any modification constitutes acceptance of the updated Agreement. If you do not agree with the terms of this Agreement or any updated version, you must stop using the Services and, where applicable, close your Account. Except as otherwise expressly stated by Tablein, any use of the Services (e.g., making reservations, joining a waitlist, or managing a restaurant account) is subject to the version of this Agreement in effect at the time of use.

Restaurant Accounts

To use the reservation management system, Restaurants must register for a Tablein Account at www.tablein.com. During registration, you must provide accurate, current, and complete information, including a valid email address, and you agree to keep this information updated. Accounts are available only to individuals who are 18 years of age or older and authorized to act on behalf of the Restaurant. Automated registrations (e.g., by “bots”) are strictly prohibited.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. Tablein is not liable for any loss or damage arising from unauthorized use of your account credentials, except as required by law. You agree to notify Tablein immediately of any unauthorized use or suspected security breach. Tablein reserves the right to restrict, suspend, or terminate accounts in the event of suspicious, fraudulent, or abusive activity.

Guest Reservations
Guests making reservations through the Tablein widget are not required to create a Tablein Account. Instead, guests provide their reservation details directly to the restaurant through the widget. Guest data belongs to the restaurant and is processed by Tablein only on the restaurant’s behalf, in accordance with the Privacy Policy.

Communications
By using the Services, you consent to receive reservation confirmations, reminders, updates, or review requests by email or SMS sent on behalf of the restaurant. Restaurants may also use the widget to collect newsletter subscribers. In such cases, the restaurant is solely responsible for managing such marketing communications, including providing unsubscribe options and ensuring compliance with applicable law.

Restaurant Services Disclaimer
Tablein provides the platform but does not sell, license, or endorse any food, products, or services offered by restaurants. Restaurants are solely responsible for their offerings, service quality, prices, and policies. Any questions, complaints, or claims regarding a dining experience must be directed to the restaurant. Tablein assumes no liability for disputes between guests and restaurants, including reservation fulfillment, cancellations, service quality, or food safety.

User Content
The Services may allow users to submit reviews, comments, or feedback. You agree not to submit unlawful, abusive, defamatory, obscene, false, or misleading content, nor impersonate others. Tablein reserves the right (but is not obligated) to monitor, edit, or remove content in its sole discretion. You are solely responsible for any content you submit.

Service Modifications
Tablein may modify, update, or discontinue parts of the Services at any time without prior notice or liability. Continued use of the Services after changes constitutes your acceptance of the updated Services.

he WebSites and Services may contain links to or integrations with third-party websites, applications, platforms, or services (“Third-Party Services”). These are provided solely for your convenience.

We do not own, operate, or control Third-Party Services and we are not responsible for:

• the availability, accuracy, or reliability of such sites or services,

• the content, products, or services offered through them, or

• any damages, losses, or claims arising from your use of or reliance on them.

The Company’s inclusion of links to Third-Party Services does not constitute an endorsement, guarantee, or association with their operators. Accessing or using Third-Party Services is at your own risk and may be subject to additional terms, conditions, and privacy policies. We encourage you to review those carefully.

If you access the Services using applications developed for Apple iOS, Android, Microsoft Windows, or other mobile platforms, the respective platform providers (e.g., Apple Inc., Google LLC, Microsoft Corporation) may be considered third-party beneficiaries of this Agreement. These parties are not responsible for providing or supporting the Services in any way. Your use of the Services via such platforms may also be subject to the terms of service or usage rules of those third parties.

Restaurants may also elect to integrate with Third-Party Platforms (e.g., payment processors such as Stripe, PayPal, Redsys, or newsletter providers). Any processing of payment information, subscription management, or other services through such Third-Party Platforms is subject to their own terms and privacy policies. The Company disclaims liability for how those providers handle your data.

Release of Liability for Third-Party Interactions

Restaurants and merchants are solely responsible for their interactions with guests, including food, services, reservations, promotions, and policies. To the maximum extent permitted by law, you release the Company and its affiliates from any claims, damages, liabilities, or costs of any kind that may arise out of or relate to:

• your dealings with a restaurant or merchant, or

• your use of any Third-Party Services linked to or integrated with our Services.

If you are a resident of the United Kingdom or European Union, this release does not apply to damage arising from our willful misconduct, gross negligence, or injury to life, body, or health.

Reservation API Access

Tablein provides its reservation API to selected directories and portals to enable real-time bookings into Restaurant Accounts, subject to the following conditions:

• Directory or portal partners may not place their own branded widget, or any affiliate’s widget/interface, on a restaurant’s official website. Any such use will result in the immediate withdrawal of API access at Tablein’s sole discretion.

• All widgets and APIs using Tablein’s technology must display the attribution “Powered by Tablein” clearly and visibly.

Partner Booking Channels

Tablein may provide partners with API access or widgets where they act as a complementary booking channel, including through free trial offerings.

• At the end of a partner’s trial period, Restaurant Accounts will be automatically removed from that partner’s directory unless the Restaurant instructs otherwise.

• Restaurants that wish to continue receiving bookings from a partner must contract directly with the partner or notify Tablein.

Local Portals Managed by Tablein

Tablein manages local portals (regional or country-level restaurant directories) independently. Restaurants may be added to or removed from these portals at Tablein’s sole discretion.

Customer reviews published on these portals reflect the genuine feedback of guests. Tablein does not edit or control the opinions expressed by guests. If a Restaurant identifies any review that contains illegal content, harmful material, or otherwise violates applicable laws or these Terms, it is the Restaurant’s responsibility to promptly notify Tablein.

Tablein reserves the right, but not the obligation, to review, moderate, or remove such content at its discretion. Restaurants that engage in dishonest practices or attempt to manipulate customer reviews may be removed from local portals.

Online Booking Links and Internal Use

Restaurants using Tablein as their back-office table management system must exclusively use one of the following official booking methods:

1. The official Tablein booking widget embedded on the Restaurant’s website;

2. A redirect to the Restaurant’s dedicated microsite at
   restaurant-name.tablein.com/widget;

3. A redirect to the Restaurant’s personalized website template at
   restaurant-name.tablein.com; or

4. Internal-only use, where the Restaurant does not accept online reservations from guests but instead adds reservations directly into the Tablein system. In this case, the system may still send notifications (email/SMS) to inform staff or guests about reservation details.

Use of any other booking system or widget on a Restaurant’s website, or any deviation from the options above, constitutes a material breach of contract. Such breaches may result in immediate suspension of service and removal of access to the Restaurant’s back-office account in Tablein unless corrected.

The Company reserves the right, at any time and without liability, to modify, suspend, or discontinue the Accounts (or any part thereof), whether temporarily or permanently, with or without notice.

Payment Terms

• Advance Payment: All subscription fees must be paid in advance by direct debit, credit card, debit card, or another method expressly agreed with an authorised Company representative.

• Non-Refundable Fees: All fees paid for use of an Account, including subscription fees, setup fees, and custom development charges, are non-refundable.

Billing and Recurring Charges

• Initial Fees: The User may be charged for setup, custom development, SMS usage, and the first subscription fee (monthly or annual) upon initial subscription.

• Recurring Billing: Thereafter, subscription fees will be billed on a recurring cycle, either monthly or annually, in advance, depending on the subscription plan chosen by the Restaurant.

• Automatic Renewal: Accounts automatically renew for the same billing cycle (monthly or annual) unless cancelled in writing, or via the online account management tools, before the start of the next billing cycle.

• Authorisation: By subscribing, the User authorises the Company to charge recurring subscription fees and applicable charges to the User’s chosen payment method on each renewal date, or the next available business day.

Failed Payments and Administration Fees

• If a recurring payment is declined, cancelled, or otherwise not successfully processed, the Company reserves the right to:

  • Immediately suspend or disable the Account, and

  • Charge an administration fee equal to:

    • The value of additional reservations made during the previous billing cycle (if the Restaurant was subscribed to the Starter or Growth plan), and/or

    • Any SMS usage costs incurred by the Restaurant,

    • Plus applicable VAT (or local currency equivalent).

Service will only be reinstated once all outstanding fees, including the administration fee, have been fully settled and the recurring payment facility has been re-enabled.

Guest Payments and Card Data

If a Guest, when making a reservation through the Tablein widget, pays a reservation fee or provides card details (e.g., for no-show guarantee), Tablein routes such payments through third-party payment processors (e.g., Stripe, PayPal, Redsys, or others).

These payment providers store the card data and process the payments in accordance with their own terms and privacy policies.

All collected funds are transferred directly to the Restaurant.

Tablein is not responsible for the collection, storage, or refunds of payments.

For any refund requests, the Guest must contact the Restaurant directly using the contact details provided by the Restaurant.