General Terms of Service

These Tablein Terms of Service (the Terms or the Agreement) govern your use of Tablein websites, local portals (including www.tablein.lt, www.tablein.lv, and www.tablein.co.uk), booking widgets, plugins, and other related software (collectively, the Websites), as well as the services provided by Tablein (the Services).

Tablein is an online restaurant reservations and booking management platform owned and operated by UAB “Internet Marketing Solutions”, a legal entity incorporated in the Republic of Lithuania. In these Terms, “Tablein,” the “Company,” “we,” or “our” refers to UAB “Internet Marketing Solutions”.

“User,” “you,” or “your” means any user of the Services, including restaurants as business customers (the Restaurants) and end users making reservations (the Guests).

These Terms also incorporate other Tablein policies, including the Privacy Policy, which forms an integral part of this Agreement.

By using the Services, you confirm that you have read, understood, and agree to comply with these Terms and that you have the legal authority to enter into this Agreement.

Changes to the Agreement

Tablein may update or amend these Terms from time to time. Where planned changes may affect the rights or obligations of Restaurants (business users), Tablein will notify Restaurants by email no later than fifteen (15) days before the changes take effect, except where changes are required by applicable law or are necessary to address unforeseen and unavoidable security risks.

If a Restaurant does not agree with the changes, it has the right to terminate the Agreement before the effective date of the changes. Changes do not apply retroactively unless required by law.

1. Restaurant Accounts and Registration

To use Tablein’s reservation management system and other Services, a Restaurant must register an account at www.tablein.com.

During registration, the Restaurant must provide accurate, valid, and complete information, including a valid email address, and must keep such information up to date. The Restaurant is responsible for ensuring the accuracy and currency of the information provided.

Accounts may be created and used only by persons who:

• are at least 18 years old, and

• have the right and are duly authorized to act on behalf of the Restaurant.

Automatic, fake, or deceptive registrations, including registrations using automated tools, bots, scripts, or similar technologies, are strictly prohibited.

2. Account Security and Responsibility

The Restaurant is solely responsible for maintaining the confidentiality of its login credentials and for all activities carried out through its account, whether or not such activity was authorized.

Tablein is not liable for any loss or damage arising from unauthorized access to or use of an account, except to the extent such liability arises under applicable law.

The Restaurant must promptly notify Tablein of any:

• unauthorized use of the account,

• security breach, or

• suspicious or potentially dishonest activity related to the account.

Tablein may, in accordance with these Terms and applicable law, restrict, temporarily suspend, or terminate a Restaurant’s account where there are reasonable grounds to suspect:

• fraud,

• abuse of the Services,

• prohibited or automated use of the system, or

• activity that may pose a risk to the security or stability of the Services or the interests of other users.

The Restaurant will be notified by email with the main reasons for such decision, except where immediate action is required to prevent a security incident, fraud, or other material harm.

3. Guest Reservations and Data

Guests making reservations through the Tablein booking widget are not required to create a Tablein account. Instead, Guests submit reservation details directly to the Restaurant through the widget.

Reservation data provided by the Guest belongs to the Restaurant, which acts as the controller of such data. Tablein processes this data only on behalf of and under the instructions of the Restaurant, in accordance with the applicable Privacy Policy and applicable law.

4. Notifications and Communications

By using the Services, Restaurants and Guests agree to receive reservation-related communications, including:

• reservation confirmations,

• reminders,

• updates, and

• requests for reviews,

which may be sent by email or SMS on behalf of the Restaurant.

Restaurants may also use the Tablein widget to collect newsletter subscribers. In such cases, the Restaurant is solely responsible for sending marketing communications, complying with legal requirements, and ensuring a compliant unsubscribe mechanism.

In addition, the local portal www.tablein.lt may include a separate newsletter subscription field. Through this channel, only communications related to the Lithuanian restaurant market and Tablein updates are sent, and only to users who have explicitly consented to receive them.

5. Limitation of Responsibility for Restaurant Services

Tablein provides a technical platform for reservation management and communications, but does not sell, license, or provide the food, products, or services offered by Restaurants.

Restaurants are solely responsible for:

• their offers,

• pricing,

• service rules and policies,

• service quality,

• food safety,

• reservation fulfillment and cancellations, and

• any payments or no-show policy.

All questions, complaints, or claims related to a Restaurant visit or Restaurant services must be directed to the Restaurant. Tablein is not responsible for disputes between a Guest and a Restaurant.

6. User Content

The Services may allow users to submit reviews, comments, opinions, or other content.

Users agree not to submit unlawful, misleading, offensive, defamatory, obscene, or otherwise illegal content, and not to impersonate other persons.

Tablein may, but is not obligated to, review, edit, or remove such content if it violates these Terms or applicable law. The user who submitted the content remains responsible for it.

7. Changes to the Services

Tablein may modify, update, or discontinue certain features or capabilities of the Services in order to improve the platform, maintain security, or comply with legal requirements.

If such changes materially affect the rights or obligations of Restaurants, Tablein will provide notice in accordance with the notification process set out in these Terms. Continued use of the Services after changes take effect constitutes acceptance of the updated Services.

Ranking, Visibility, and Paid Placement

1. General Principles

On Tablein local portals (including www.tablein.lt, www.tablein.lv, and www.tablein.co.uk ), restaurant visibility, display order, and ranking may be determined:

• automatically, based on objective criteria related to platform usage and guest activity; and/or

• through paid placements or promotional solutions, where such placements are clearly identified as paid and made available under Tablein’s applicable pricing.

Tablein aims to ensure a transparent, fair, and predictable visibility system that provides equal opportunities for both long-standing and newly joined Restaurants.

2. “Popular Restaurants” (Paid Placement)

The section titled “Popular Restaurants” on www.tablein.lt (and equivalent sections on other local portals) may display Restaurants that have purchased a paid visibility placement.

This placement:

• is promotional in nature;

• does not directly affect other automated rankings or review-based ordering;

• is available for purchase under Tablein’s current pricing, published at
  www.tablein.com/lt/reklamos-pasiulymai (or equivalent local pages).

Paid placements are intended solely to increase visibility in a specific area of the portal.

3. “Recently Reserved Restaurants”

The section “Recently Reserved Restaurants” displays dynamic information reflecting which Restaurant has most recently received a reservation through the Tablein system.

This information:

• may change frequently (including minute-by-minute);

• does not constitute a quality ranking or rating;

• is not influenced by paid placements or advertising.

4. City Search and Sorting Options

In city-based search results, Restaurants may by default be sorted according to the criterion “Recently Reserved Restaurants.”

Users may be offered alternative sorting options, where available, such as:

• “Best Rated”;

• “Most Reviewed.”

Where offered, Restaurants may purchase enhanced visibility (e.g. promotion to higher positions in search results) under Tablein’s then-current commercial terms.

5. Reviews and Automated Ranking

Reviews on the Tablein platform may be submitted only by Guests who:

• made a reservation through the Tablein system; and

• according to system logic, actually attended the Restaurant.

Guests who cancel or do not attend a reservation cannot submit reviews.

Automated ranking based on reviews takes into account:

• the number of reviews; and

• the overall quality of ratings.

Tablein does not modify review content or ratings, except where a review violates these Terms or applicable law.

6. “Top Restaurants” (Annual Ranking)

“Top Restaurants” is an annual ranking based exclusively on Guest reviews submitted during a specific calendar year.

Each ranking year starts anew. For example:

• “Top 2025 Restaurants” are based solely on reviews submitted between
  1 January 2025 and 31 December 2025;

• “Top 2026 Restaurants” are based solely on reviews submitted between
  1 January 2026 and 31 December 2026.

At the beginning of each calendar year, all participating Restaurants start on equal footing, with zero (0) reviews counted toward that year’s ranking, regardless of:

• how long the Restaurant has used Tablein Services; or

• how many reviews were collected in previous years.

This approach ensures that:

• newly joined Restaurants have the same opportunity to appear in the annual ranking as long-standing users; and

• reviews from previous years do not influence the current year’s “Top Restaurants” ranking.

Annual rankings are generated automatically based solely on:

• reviews submitted by Guests who reserved and attended; and

• the volume and overall quality of such reviews during the relevant calendar year.

7. Restaurant Choice Regarding Reviews and Rankings

Restaurants may choose to:

• disable the collection of reviews;

• hide reviews from public display; or

• opt out of participation in certain review-based rankings.

Such choices may affect a Restaurant’s visibility in rankings or search results that rely on review data.

8. Importance of Profile Information

To be displayed on the Tablein platform and to accept online reservations, a Restaurant must provide complete, accurate, and up-to-date profile information required for reservations and guest communication.

Incomplete, misleading, or inaccurate profile information may result in:

• reduced visibility;

• temporary feature limitations; or

• suspension or termination of the Restaurant’s account, as provided in these Terms.

1. Guest Payments and No-Show Policy

Tablein does not collect payments from Guests and does not apply any no-show policy in its own name.

Where advance payments, deposits, reservation fees, or no-show charges apply, such terms are defined, determined, and enforced solely by the Restaurant, in accordance with the Restaurant’s own rules and policies.

Any disputes related to:

• payments,

• deposits,

• no-show charges,

• refunds, or

• reservation terms and conditions

must be resolved directly between the Guest and the Restaurant. Tablein is not a party to such disputes and assumes no responsibility for their resolution.

2. Merchant of Record

Tablein is not the merchant of record.

The merchant of record is the Restaurant or the Restaurant’s selected third-party payment service provider. Tablein provides technical payment integration only and does not act as a payment recipient, intermediary holding funds, or financial institution.

3. Payment Processing and Card Data

Where a Guest, when making a reservation through a Tablein booking widget or integration:

• pays a reservation-related fee; and/or

• provides card details (for example, to secure a reservation or enforce a no-show policy),

such payments and card data are processed exclusively through third-party payment service providers selected by the Restaurant (e.g. Stripe, PayPal, Redsys, or similar providers).

These third-party payment providers:

• store and process card data in accordance with their own terms, security standards, and privacy policies; and

• are solely responsible for payment execution, authorization, and settlement.

Funds collected in connection with a reservation are transferred directly to the Restaurant or handled according to the Restaurant’s agreement with its payment provider.

Tablein does not:

• collect or hold Guest funds;

• store full card details; or

• process refunds.

4. Refunds and Payment Disputes

All refund requests, payment disputes, or charge-related claims must be addressed directly to the Restaurant, using the contact details and procedures provided by the Restaurant.

Tablein does not issue refunds and does not intervene in payment or no-show disputes between Guests and Restaurants, except where required by applicable law.

5. Limitation of Tablein’s Role

Tablein acts solely as a technical platform provider facilitating reservation management and related integrations.

Nothing in this Chapter shall be interpreted as:

• Tablein acting as a payment service provider;

• Tablein acting as an agent or representative of the Restaurant for payment purposes; or

• Tablein assuming responsibility for a Restaurant’s pricing, payment terms, or no-show policy.

1. Termination or Suspension Initiated by the Restaurant

A Restaurant may terminate its Account at any time by:

• submitting a cancellation request via the dedicated cancellation form at
  https://www.tablein.com/request-for-cancellation; or

• sending a written notice to support@tablein.com from the primary email address associated with the Account.

Termination may take effect:

• immediately; or

• at the end of the current paid billing period,

depending on the Restaurant’s request and the applicable subscription terms.

Until termination becomes effective, the Restaurant will retain access to its Account and data. Upon request, Restaurant data may be provided in CSV or Excel format, provided such request is made before data deletion.

2. Termination or Suspension Initiated by Tablein

Tablein may restrict, suspend, or terminate a Restaurant’s Account only where there are justified grounds, including but not limited to:

• violations of these Terms or applicable law;

• submission of fake, manipulated, or misleading reviews;

• publication of illegal, deceptive, or offensive content;

• fraud, abuse, or security-related incidents;

• systematic refusal to honor reservations made through the platform;

• repeated or material breaches of contractual obligations, including payment failures.

Any suspension or termination will be proportionate to the nature and severity of the violation.

3. Notice and Statement of Reasons

Except in urgent cases, Tablein will inform the Restaurant in advance or without undue delay via email of:

• the decision to suspend or terminate the Account;

• the reasons for such decision; and

• where applicable, the possibility to remedy the issue.

Advance notice may be omitted only where immediate action is required to:

• prevent security risks;

• prevent fraud or unlawful activity; or

• comply with binding legal obligations.

In such cases, the Restaurant will be informed without undue delay after the measures are applied.

4. Billing Effects of Termination

If the Account is subject to a paid subscription:

• cancellation requests must be submitted no later than seven (7) calendar days before the start of the next billing period;

• otherwise, the Restaurant may be charged for the next full monthly or annual billing cycle.

All fees paid prior to termination are non-refundable, unless otherwise required by applicable law.

5. Access to Data and Data Deletion

Following termination of an Account:

• the Restaurant will retain access to its data until the end of the current paid billing period, unless it requests earlier deletion;

• thereafter, Tablein may permanently delete archived Restaurant data within thirty (30) calendar days, except where retention is required by law.

After this period, Tablein has no obligation to retain or provide access to such data.

6. Indemnification

By using the Services, the Restaurant agrees to indemnify, defend, and hold harmless Tablein, its affiliates, officers, employees, agents, and service providers from and against any justified claims, damages, losses, liabilities, or expenses (including reasonable legal fees) arising out of or related to:

(a) the Restaurant’s use of the Services or Sites;
(b) violation of these Terms or applicable law;
(c) infringement of third-party rights, including intellectual property or privacy rights; or
(d) content submitted or actions taken by the Restaurant through the Services.

This indemnification does not apply to damage caused by Tablein’s willful misconduct or gross negligence, to the extent prohibited by applicable law.