Get new reservation notification

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Get cancelled reservation notification

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Send feedback request email to guest

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Require to leave feedback comment

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When ask to leave a comment

 

Send all email notifications to

More emails separate with a comma

Send feedback notifications to

More emails separate with a comma

Confirmation email ad

Emails customisation

Select language:
English
Lithuanian
French
German
Spanish
….

 

 

 

Token list
 
[node:nid] – reservation code
[node:field-covers] – reservation guests
[node:reservation-date] – reservation date
[node:reservation-start-time] – reservation start time
[node:reservation-end-time] – reservation end time
[node:reservation-table] – reservation table
[node:reservation-table-room] – reservation table room
[node:reservation-new-comment] – reservation comment
[node:reservation-promotions] – reservation promotions
[node:reservation-cancel-link] – reservation cancel link
[node:field-ref-client:field-phone] – client phone number
[node:field-ref-client:field-name] – client name
[node:field-ref-client:field-email] – client email
[node:field-ref-client:field-ref-restaurant:title] – restaurant name
[node:field-ref-client:field-ref-restaurant:field-phone] – restaurant phone number
[node:field-ref-client:field-ref-restaurant:field-email] – restaurant email
[node:field-ref-client:field-ref-restaurant:field-link:url] – restaurant website address

HELP PAGE PART

  • Emails for guests
  • How turn on/off feedback emails
  • Emails for staff
  • How to edit emails
  • How to add active link to email
  • How to add cancellation link to email
  • How to re-send email
  • What to do if guest doesn’t receive email

Emails for guests

After your guest makes a reservation, we send a series of notifications by email. Confirmations reassure your customers that their booking was successful.
Main emails for guests:

    • Confirmation email

      This email is sent instantly to your guests once a successful booking has been made. (if reservation confirmation is set to automatic)

    • Reminder email

      This email is sent 48 hours before the customer’s visit, if reservation was made 3 and more days before reservation date.

    • Feedback email

      Email is sent 24 hours from reservation start time if booking status was changed to ‘Arrived’. Feedback emails can be turned off.

    • Cancellation emailThis email is sent instantly after a booking is cancelled by a guest or restaurant.
    •  Prepayment emailThis email is sent instantly after reservation is made, but only when advance prepayment is enabled. For phone reservations, this email is send when status is “Pending” and “offer” is selected.
    • Pending email (when confirmation is set to manual guest)This email is sent instantly when a successful reservation has been made of there are more than X days left until reservation. If less when X days, guests gets confirmation email.
    • Approval email (when confirmation is set to manual guest)This email is sent a number of days before the date of the reservation. You can set how many days in advance this is sent and when a guests needs to confirm their booking. It is send at the same hour, when reservation time begins.

 

How turn on/off feedback emails?

Turn on “send feedback email to guests”

Select when do you want to require leave a comment, for example, require only when average rate is below 5, or always. 

Feedback comment helps to understand why the guest rated the restaurant exactly that way.

Emails for staff

Tablein keeps you updated with your reservations as soon as they’re made. You can choose which further emails you would like to receive:
    • When new reservation is made
    • When reservation is cancelled
    • When guest leaves a feedback (only if you use ask for feedback).
    The system allows to add unlimited number of emails for these notifications, separate emails with a comma. You can also control who gets notifications about new or cancelled reservations and who gets feedback. Emails for staff are not editable.

How to edit emails

All email notifications sent to guests can be adjusted. Open Notifications – Tab “Email notifications”.
    • At the bottom of the page you’ll find editable text templates.
    • Select language which you prefer to edit. All texts are by default.
    • Where there is variable information such as date and time you will see the codes. The code list is below.
    • You can replace codes such as restaurant name or phone number with text information.
    !Please be careful with the codes as changing them will not render the text correctly. Copy the text to the desired location.

How to add active link to email

If you want to add active link your emails, you need to use token code:

<a href=“https://www.yourwebsite.com/“>TEXT HERE</a>

for example:

For more information on our menu, please read HERE.

For more information on our menu, please read <a href=“https://www.tablein.com”>HERE</a>

Please note! https:// is a must for a link.

How to add cancellation link to email

If you want to add active link your emails, you need to use token code:

<a href="http://[node:reservation-cancel-link]">click here</a>

 

for example:

If your plans change please click here to cancel your reservation.

example with code:

If your plans change, please <a href=”http://[node:reservation-cancel-link]”>click here</a> to cancel your reservation If your plans change, please click here to cancel your reservation.

How to re-send email

If the guest has called you to change the date, time or number of guests, change the information and forward a new confirmation email. Also, if client didn’t get confirmation email, first of all, you should check if email address is correct. Even if a guest has to enter email himself, he sometimes makes mistakes.
    • Open the reservation you want to adjust
    • Change the information (email, guest, date, time)
    •  select re-send (at the bottom of reservation window) 
    •  Save.

What to do if guest doesn’t receive email

An email and text message (optional) is sent instantly on booking with confirmation details. But if you or your guest do not receive this within the five minutes, advise them to follow these steps:

    • Check junk/spam folder, in case their email provider has misdirected it here.
    • Double check the email address is correct. Call the guest and ask them to repeat their details to ensure they have been correctly entered.
    • If restaurant manually confirms reservation, guest doesn’t get any notification until reservation is confirmed or cancelled.

    If contact information was not correct, please fix it and re-send confirmation email.

How to add image to confirmation emails?

Emails ads allows to promote your services, upcoming events or special offers. You can also add simple restaurant image.

You can attach images to your confirmation email. The recipient will be able to view your promotion and click to view more about it.

How to attach images to your emails:

    • Open Settings
    • Go to Notifications – Email ads
    •  Find the image you would like to send (Choose file to locate it on your computer).
    • Click on the file name to select it.
    • Additionally, you can add an active URL/hyperlink to your website or specific promotion page to allow your customers even more direct access.
    • Save!

    The opening rate of confirmation emails is extremely high and your advertising will receive more attention.