Table of contents

Our new interactive help page has the same menu as main settings, so you can click on each page and check all the settings and main questions/answers.

Please find all questions at one page and if you find what you are looking for, please click “Go to support page” and will find an answer.

You can also always ask us directly via chat or email.

Getting started

  • How to get started: the first day on the system
 

Reservation list

  • How to add a new reservation 
  • Reservation filter
  • How to print out reservations
  • How to export reservations
  • How to see cancelled reservations
  • How to see walk ins reservations
  • Reservation window explained
  • Reservation statuses
  • How to download an app
  • How to view full calendar on a mobile phone or smaller tablet

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Calendar

  • How to add a new reservation with a drag function
  • How to add a new reservation with a button
  • Buttons explained
  • Reservation window explained
  • How to select more tables for reservation
  • Reservation statuses
  • Walk-ins and how to add
  • How to block tables
  • How to print out reservations
  • How to export reservations
  • How to download an app
  • How to view the full calendar on a mobile phone or smaller tablet

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Floor plan

  • How to add a new reservation with button
  • How to see capacity and booked tables
  • Buttons explained
  • Reservation window explained
  • How to select more tables or people for reservation
  • Reservation statuses
  • Walk-ins and how to add
  • How to block tables
  • How to edit tables
  • How to view floor plan on a mobile phone or smaller tablet

 

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Reports

  • Reservations overview
  • Most booked hours
  • Reservation status
  • Top countries
  • Subscribed client database
  • Average ratings
  • Latest feedback list
  • Top loyal clients

 

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Restaurant Profile

  • The importance of completing your restaurant profile information
  • How to change the manager’s email address
  • How to change time and language settings
  • How to add more restaurants
     
 

Table management

  • How to create dining areas and tables
  • How to merge tables / table groups
  • What does “Collapsed in Calendar” mean
  • How to turn on “select dining area” feature
  • How to turn off “select dining area” feature

 

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Opening hours and online reservation times

  • How to set up opening hours
  •  How the “block online times” function works
  • How to allow reservations on the hour only
  • How to open the restaurant for one date when it is usually closed
  • How to close or block a date or time period

 

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Floor plan setup

  • How to set up the floor plan
  • How to create more tables
  • How to delete tables

 

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User accounts

  • Why you need to create staff accounts
  • How to add new users
  • How to change staff members and delete accounts
  • How to change the manager’s email

 

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SMS notifications

  • How to turn on SMS messages
  • SMS message pricing
  • SMS sender’s name
  • SMS for clients – types and sending times
  • Staff notifications
  • How to edit SMS notifications
  • How to re-send any SMS message
  • How to send the “Table’s ready” SMS message
  • How to create a waiting list and use “Table’s ready” SMS
  • How to edit your “Table’s ready” SMS message

 

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Email notifications

  • Emails for guests
  • How to turn on feedback emails
  • Emails for staff
  • How to edit emails
  • How to add an active link to an email
  • How to add the cancellation link to an email
  • How to re-send an email
  • What to do if a guest doesn’t receive an email
  • How to add an image to confirmation emails

 

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Widget settings

  • Languages available on the widget
  • Reservation confirmation
  • Dining room selection
  • How to control availability
  • How to control party size and maximum guest numbers
  • Advance bookings
  • Personalise widget message when restaurant is blocked/closed
    Thank you page
  • Reservations without templates

 

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Widget integration

  • Widget integration options
  • Widget accent colour
  • Default booking button text
  • Comment field text
  • Widget language
  • Widget integration to website
  • Button with pop-up widget integration to website
  • Your own button with active link
  • Integration to Facebook “Book now” button
  • Widget integration to Facebook
  • Online bookings on Google
  • How to create a Google post with an active “Book Now” button
  • Reservations widget for multiple restaurants

 

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Reservation templates

  • What is the template function?
  • How to create templates
  • How to delete templates
  • How to create or change templates for a specific date
  • How to allow reservations only to templates

 

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Prepayments and events

  • Settings explained
  • Promotion and description
  • Period
  • Min guests
  • Types and priority
  • How to require payment
  • Menu file, show full information
  • How to request a deposit for phone reservations
  • How to know if a guest has paid
  • How to turn off the “No special offer” option

 

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Free website

  • Website link
  • Website accent colour
  • Display ratings
  • Online booking page description
  • Display testimonials
  • Social links
  • Links
  • Map

 

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3rd party integrations

  • Stripe integration
  • PayPal Express Checkout
  • PayPal Payments Standard
  • Paysera
  • MailChimp
  • MailerLite
  • What to do if you receive a Paypal IPN error

 

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Reservation list

  • About your reservation list
  • How to find a reservation and edit it
  • How to check reservations by period
  • How to sort reservations
  • How to print out reservations

 

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Guests database

  • About your guest list
  • How to edit guest details
  • What are guest notes?
  • How to download the guest database

 

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Feedback list

  • About your feedback list
  • Where can I see my latest feedback
  • How to turn on/off feedback requests

 

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Account settings

  • How to change the manager’s login email address
  • How to reset your password when you are not logged in
  • How to change your password when logged in to Tablein
  • Time and language settings
  • How to add more restaurants

 

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Subscription

  • What is the difference between Basic and Premium plan?
  • Where can I find my invoice?
  • How can I change my company name or address?
  • How can I update my payment method?
  • Why was my card/payment declined?
  • When will my card be charged?
  • How can I cancel my subscription?
  • Who should I contact if I have billing-related questions about my account?

 

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Billing information

  • Where can I find my invoice?
  • How can I change my company name or address?
  • How can I update my payment method?
  • Why was my card/payment declined?
  • Who should I contact if I have billing-related questions about my account?

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Invoices

  • Where can I find my invoice?
  • How can I change my company name or address?
  • How can I update my payment method?
  • Who should I contact if I have billing-related questions about my account?

 

Go to support page