Billing information

Content:

  • Where can I find my invoice?
  • How can I change my company name or address?
  • How can I update my payment method?
  • Why was my card/payment declined?
  • Who should I contact if I have billing-related questions about my account?

Where can I find my invoice?

At the start of your billing cycle each month, you will receive an invoice in your account.

How to access your invoice:

  • In your Tablein account, click your Settings in the top right-hand corner
  • From your sidebar menu open “Invoices”
  • Click Download
  • The invoice will be downloaded automatically to your computer as PDF file

 

If you have cancelled your subscription and cannot download the last invoice, please contact us at [email protected]

How can I change my company name or address?

Company details for the invoice can only be changed from the main manager account.

How to make the changes:

  • In your Tablein account, click Settings in the top right-hand corner
  • Open “Billing information” in the sidebar menu
  • Make any necessary edits to the company data and/or billing address
  • Click Save

If you need to modify your previous invoices, please contact [email protected]

How to change your payment method:

  • In your Tablein account, click Settings in the top right-hand corner
  • Open “Billing information”
  • Click to select what type of credit card you wish to use, Visa or MasterCard
  • Fill in the card information, making sure that you add the card owner’s name, not the company name
  • Click Update card

 

If your card cannot be updated, please double check the information you entered is correct and then check “why was my card/payment declined?” below, or contact us [email protected]

Why was my card/payment declined?

A credit/debit card payment may fail or be declined for any of the following reasons:

  • Your card may have been locked for international transactions as a security measure. The card error “3000: Do not honour” – means that the cardholder’s bank has declined the payment for an unspecified reason. You should contact the bank and request that the transaction go through. There are several reasons why your bank may decline the payment at first including spending limits applied to the card, an inactive online shopping feature, etc
  • You may have accidentally entered the wrong information. For example, the billing address or card information. Please try again, being careful to double-check the information
  • Your card or account’s monthly purchasing limit may have been reached. If this is the case, please contact your card or account provider
  • There may be another issue with your bank/credit card account, such as insufficient funds or an expired card. If this is the case, please contact your bank or card provider

 

To resolve the issue, please first contact your card provider directly. Enquire why your card was declined and whether you can still use it. If you can still use your card, please try your transaction again.

Who should I contact if I have billing-related questions about my account?

If you have specific billing-related questions regarding your Tablein account, you can send an email directly to the Tablein team at [email protected] or contact our Support team by clicking on the Help button at the bottom of your account.