Timeline

Floorplan

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Reports

Subscripion

Current plan: Basic

Number of restaurants: 1

Next charge: 2020-01-02

SMS messages: 13,46 Eur

Payment method

Visa xxxx xxxx xxxx 1234 Paulius Suksteris

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MORE ABOUT PLANS

BASIC PLAN

PREMIUM PLAN

ANNUAL PLAN

SMS MESSAGES

OPTIONAL 

HELP PAGE PART

  • Where can I find my invoice?
  • How can I change company name or address?
  • How can I update my payment method?
  • Why my card/payment was declined?
  • When will my card be charged?
  • How can I cancel my subscription?
  • Who should I contact if I have billing-related questions about my account?

Where can I find my invoice?

At the start of your billing cycle each month, you will receive an invoice in your account:

  • In your Tablein account, click your settings in the top right corner
  • From sidebar menu open “Plan and Billing” 
  • Open third tab “Invoices”
  • Click View
  • The invoice will be downloaded automatically to your computer as PDF file.
  • If you cancelled your subscription and cannot download last invoice, please contact us at [email protected]

How can I change company name or address?

Company details for the invoice can be changed only from main manager account.

    • In your Tablein account, click settings in the top right corner
    • then Open “Plan and Billing” in the sidebar menu.
    • Open tab “Billing information”
    • Make any necessary edits to the company data or/and billing address.
    • Click Save

If you need modify your previous invoices, please contact [email protected]

How can I update my payment method?

Payment method can be changed only from main manager account.

    • In your Tablein account, click settings in the top right corner
    • Open “Plan and Billing”
    • Click to select type of your credit card: Visa or MasterCard
    • Fill following information. Make sure that you add card owner name but not company name
    • Click Update card.
  • If your card cannot be updated, please double check the information,  check following reasons or contact us

Why my card/payment was declined?

A credit/debit card payment may fail or be declined for any of the following reasons:

  • You card may have been locked for international transactions as an additional security measure. The card error “3000: Do not honour” – means: The cardholder’s bank declined the payment for an unspecified reason. You should contact the bank and ask for the transaction to go through. This may be due to certain limits applied to the card, the inactive online shopping feature, etc.
  • You may have entered the wrong information, for example, billing address or card information. Please try again, being careful to include the correct information. 
  • Your card / account’s monthly purchasing limit may have been reached. If this is the case, please contact your card / account provider.
  • There is another issue with your bank/credit card account, such as insufficient funds or an expired card. If this is the case, please contact your card provider.

 

To resolve the issue, please first contact your card provider directly. Enquire why your card was declined and whether you can still use it. If you can still use your card, please try your transaction again. 
If the payment continues to be declined, please contact us directly – [email protected]

When will my card be charged?

First subscription is charged when payment information is entered and you confirm your subscription.

After that, for Basic plan or Premium plan, your billing cycle will close after 30 days (most of the time same day of the month as your first payment).

Basic plan billing might be made up of 3 parts:

  • Subscription plan;
  • Additional reservations (when 200 reservation limit is reached) for previous billing period by fact;
  • Sms messages (optional) for previous billing period by fact. 

 

Premium plan billing might be made up of 2 parts:

  • Subscription plan;
  • Sms messages (optional) for previous billing period by fact.

 

For annual Premium12 plan, your card will be charged automatically after 12 months on the same day as your first payment.Note! If you use text messages, your card might be charged every few months only for used SMS messages.

How can I cancel my subscription?

If you want to cancel your account:

  • In your Tablein account, click Settings on the top right corner, then click “Plan and Billing”
  • On the left bottom corner click “Cancel subscription”
  • Fill the Cancellation form.

 

Payment for Basic or Premium subscription will be stoped before your next billing month. You might be charged additionally for reservations after limit (only Basic plan users) and SMS messages for previous billing period.

Please note, if you have a twelve month prepaid account (Premium12) and you decide to cancel your account after four months, your payment won’t be refunded and your account might be active until the end of your twelve month commitment term, unless you will ask to delete your account before the term. In this case, refund is also invalid, only your account will be deleted.

Who should I contact if I have billing-related questions about my account?

If you have specific billing-related questions regarding your Tablein account, you can send an email directly to Tablein team at [email protected] or contact Support by clicking on the Help button at the bottom of your account.